How Panda’s Support Teams Drive Success

Fanny Versteegh and Carolinne Barbosa, members of our Compliance, Operations, and Customer Experience teams are key players in Panda's achievements. In this article, we'll delve into their roles and the impact they have on our clients and candidates. 

The Engine of Compliance and Operations

Fanny Versteegh has been a crucial part of Panda’s Compliance and Operations team for nearly a year and a half. Her role is diverse, requiring adaptability, meticulous attention to detail, and constant collaboration. Fanny is responsible for drafting and negotiating contracts, overseeing compliance across multiple markets, and managing various legal matters, including market expansion and audits.

“There’s no such thing as a typical day,” Fanny shares. “Every day brings its own set of challenges, but what remains constant is the teamwork—ensuring that everything is aligned and runs smoothly.”

Fanny is responsible for handling all legal matters and provides a solid foundation that allows our consultants to focus on their primary tasks without distraction. By handling essential tasks like visa applications, payroll, and contract creation, she ensures that everything behind the scenes is in order, enabling our Flex workers and consultants to perform their roles effectively.

Fanny’s work is also crucial in building strong, trusting relationships with our clients. By carefully crafting and negotiating contracts, she ensures that all parties are protected and satisfied, which is vital for long-term partnerships. In addition, her involvement in our different market expansions allows Panda to grow confidently, knowing that all legal and compliance aspects are thoroughly managed.

Shaping the Contractor Experience

Carolinne Barbosa, originally from Rio de Janeiro, joined Panda three months ago and quickly made a significant impact on the Customer Experience team. Her role is centred around ensuring that every contractor feels valued, supported, and part of the Panda family from day one.

“My role is to make sure our contractors have a positive experience throughout their journey with us,” Carolinne explains.

As the first point of contact for contractors, Carolinne manages the onboarding process, ensuring that new contractors have everything they need to hit the ground running. This includes helping with contracts, setting up timesheets, processing expenses, and addressing any queries related to holidays or performance reviews.

After the initial onboarding, Carolinne continues to provide ongoing support. During the first month of employment, she conducts weekly check-ins with contractors to ensure they’re settling in well. After that, she maintains monthly check-ins to address any ongoing needs or concerns. This consistent, proactive approach ensures that contractors always feel supported and part of the team.

“When contractors feel supported and valued, they’re more likely to stay with us,” Carolinne observes. “That’s the kind of difference we aim to make every day.”

Driving Value Across the Board

While they may not be on the front lines, the work done by team members like Fanny and Carolinne is integral to Panda’s overall success. Their efforts directly influence the quality of service our clients and contractors receive, ensuring that Panda remains a trusted and reliable partner.

Building Strong Foundations for Smooth Operations

When a new client comes on board, Fanny steps in to handle the essential details. She meticulously drafts and negotiates contracts, ensuring that all terms are clear, legally sound, and beneficial for both parties. This level of attention to detail is crucial for maintaining strong, trusting relationships with our clients, which is at the core of Panda’s success.

Fanny’s role also involves close collaboration with Panda’s recruitment team. She has developed training sessions on compliance matters and the Flex worker journey, which help recruiters understand what contractors can expect once they join Panda. This knowledge is crucial for managing expectations and ensuring a seamless experience for everyone involved.

Panda’s Unique Culture: Collaboration and Diversity

Panda’s success isn’t just about what we do—it’s about how we do it. Our culture is built on collaboration, respect, and the diverse perspectives that our team brings to the table.

“We have a truly diverse team, with over 12 nationalities in our office,” Fanny points out. “This diversity enriches our work and fosters a culture of continuous learning and mutual respect.”

Carolinne adds, “The relationships here are genuine. We trust each other, support each other, and that’s what makes Panda an exceptional place to work.”

Looking Ahead: The Future at Panda

As Panda continues to evolve, both Fanny and Carolinne are enthusiastic about what lies ahead. Fanny is focused on refining operations and expanding her role in supporting the team, while Carolinne is eager to deepen contractor relationships through initiatives like our face-to-face strategy.

“Meeting our contractors in person allows us to better understand their needs and strengthens our relationships,” Carolinne says. “It’s a strategy that sets us apart in the recruitment industry.”

Fanny is equally optimistic about the future. She’s looking forward to continuing to improve Panda’s operations, ensuring that the company remains compliant, efficient, and ready to take on new challenges.

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