Panda Perspectives: Our Customer Success Team

At Panda, we believe that every team member contributes to our success, from our front-line recruiters to our behind-the-scenes experts. In this inaugural edition of Panda Perspectives, we're excited to introduce you to two key players who form the backbone of our Customer Success team: Fanny Versteegh, our Senior Compliance & Operations Executive, and Carolinne Barbosa, our Operations and Customer Experience Executive.

These unsung heroes work tirelessly to ensure our operations run smoothly and that our clients and contractors receive top service. Today, they'll share their unique insights into how their roles help build lasting partnerships and support the talented individuals who will make tomorrow's breakthroughs possible. Join us as we learn more about the work and dedication that goes into every successful placement we make.

Guiding Compliance: Fanny Versteegh

Fanny Versteegh has been an integral part of Panda's Compliance and Operations team for nearly 18 months. Her role is as diverse as it is crucial, requiring adaptability, meticulous attention to detail, and constant collaboration.

A Day in the Life
"There's no such thing as a typical day," Fanny shares. "Every day brings its own set of challenges, but what remains constant is the teamwork—ensuring that everything is aligned and runs smoothly." Fanny's responsibilities span drafting and negotiating contracts, overseeing compliance across multiple markets, managing legal matters related to market expansion and audits, and handling visa applications and payroll. By taking care of these essential tasks, Fanny provides a solid foundation that allows our consultants to focus on their primary responsibilities without distraction.

Building Trust and Enabling Growth
Fanny's work is instrumental in building strong, trusting relationships with our clients. Her careful crafting and negotiation of contracts ensure that all parties are protected and satisfied, which is vital for long-term partnerships. Moreover, Fanny's involvement in our market expansions allows Panda to grow confidently, knowing that all legal and compliance aspects are thoroughly managed.

The Contractor Champion: Carolinne Barbosa

Carolinne Barbosa, originally from Rio de Janeiro, joined Panda seven months ago and has quickly made a significant impact on the Customer Experience team.

Crafting the Contractor Journey
"My role is to make sure our contractors have a positive experience throughout their journey with us," Carolinne explains. As the first point of contact for contractors, Carolinne manages the onboarding process, helps with contracts and timesheets, processes expenses, and addresses queries related to holidays or performance reviews.

Ongoing Support and Engagement
Carolinne's support extends beyond the initial onboarding. She conducts weekly check-ins with contractors during their first month, followed by monthly check-ins to address any ongoing needs or concerns. "When contractors feel supported and valued, they're more likely to stay with us," Carolinne observes. "That's the kind of difference we aim to make every day."

The Panda Difference: Culture and Collaboration

At Panda, our success isn't just about what we do—it's about how we do it. Our culture is built on collaboration, respect, and the diverse perspectives that our team brings to the table.
"We have a truly diverse team, with over 12 nationalities in our office," Fanny points out. "This diversity enriches our work and fosters a culture of continuous learning and mutual respect." Carolinne adds, "The relationships here are genuine. We trust each other, and support each other, and that's what makes Panda an exceptional place to work."

Looking to the Future

As Panda continues to evolve, both Fanny and Carolinne are enthusiastic about what lies ahead. Fanny is focused on refining operations and expanding her role in supporting the team, while Carolinne is eager to deepen contractor relationships through initiatives like our face-to-face strategy.

“Meeting our contractors in person allows us to better understand their needs and strengthens our relationships,” Carolinne says. “It’s a strategy that sets us apart in the recruitment industry.”

Fanny is equally optimistic about the future. She’s looking forward to continuing to improve Panda’s operations, ensuring that the company remains compliant, efficient, and ready to take on new challenges.

Ready to Be Part of a Winning Team?

At Panda, your contributions are valued, and your growth is a priority. Join a company where collaboration, respect, and innovation are more than just words - they're the foundation of everything we do.

Want to learn more about opportunities at Panda? Reach out to Judit and explore how you can be part of our mission:

• Email: j.mateu@panda-int.com
• Phone: +31 625 351 072