Accountabilities
- Support IT Application Owners across manufacturing, warehouse, and plant IT systems, ensuring systems remain operational and compliant within a GxP environment
- Maintain day-to-day system performance (“keep the lights on”), including incident management, issue tracking, and resolution
- Assess, plan, monitor, and report on system changes, ensuring timely and compliant implementation
- Investigate system reliability issues using structured problem-solving methodologies (e.g. 5 Whys), driving root cause analysis and resolution
- Support ITIL processes within CMDB/ticketing systems, ensuring proper documentation, tracking, and closure of incidents and changes
- Collaborate with cross-functional stakeholders (Manufacturing, Warehouse, QA, IT) to identify and implement system and process improvements
- Contribute to continuous improvement initiatives to enhance system reliability, efficiency, and performance
- Support implementation of new technologies and digital initiatives across manufacturing and warehouse environments
- Ensure systems and changes remain compliant with GxP, GDP, and validation requirements
- Create and maintain technical documentation including SOPs, training materials, and system reports in line with GAMP5 standards
- Stay up to date with emerging technologies and support modernization initiatives
Required Qualifications
- HBO level with ~3 years’ experience in IT/OT within a manufacturing environment or Bachelor’s degree in Computer Science (or similar) with a hands-on mindset
- Experience with IT application management and ITIL processes
- Understanding of GxP environments and system compliance requirements
- Fluency in English (written and verbal)
Desired Qualifications
- Experience within pharmaceutical or regulated environments (GMP/GDP, distribution, packaging)
- Exposure to manufacturing, warehouse, or plant IT systems
- Experience supporting validated systems and working within GAMP5 frameworks
- Familiarity with continuous improvement methodologies and root cause analysis (e.g. 5 Whys)
- Affinity with digital initiatives and system modernization projects
Technical Expertise
- Familiarity with Windows, Linux, and basic database environments
- Experience troubleshooting and supporting IT applications in operational environments
- Knowledge of documentation standards (SOPs, validation documentation, training materials)
- Comfortable with MS Office and reporting tools
- Ability to analyze system performance and reliability issues
Soft Skills
- Strong communication skills, able to engage with both technical and non-technical stakeholders
- Collaborative and team-oriented, comfortable working cross-functionally
- Adaptable and able to manage changing priorities in a fast-paced environment
- Strong time management and organizational skills
- High attention to detail with a focus on quality and compliance
- Proactive, solution-oriented mindset with a focus on continuous improvement
Interested? Send your CV to Daria at d.finikova@panda-int.com or call +31202044502 for more info.